Refund policy

At Apexcodes, we deal in digital goods, including software keys, game passes, and premium account subscriptions. Because digital items cannot be physically "returned," our policy focuses on replacements and warranties.

7-Day Warranty and Refund Policy

We stand by the quality of our products. If you receive a non-working key, an invalid account credential, or if your subscription stops working within the first 7 days of purchase, you are eligible for a full replacement or refund.

Conditions for Refunds and Replacements:

• Faulty Credentials: If the login details or activation key provided by us do not work upon delivery.
• Account Drops: If a premium subscription (e.g., Netflix, Game Pass) reverts to a free tier within the 7-day warranty period.
• Non-Delivery: If you have paid but have not received your digital product within 24 hours.

Non-Refundable Situations:

• Change of mind after the working digital product has been delivered to your email or WhatsApp.
• You purchased the wrong region-locked key (e.g., buying a US-only key when you do not have a US account).
• You violated the "Shared Account" rules (e.g., changing the password or profile name on a shared account), which instantly voids your warranty.

How to Submit a Warranty Claim:

To start a warranty claim, please contact us with your order number and a screenshot of the issue:

• WhatsApp: 03187298946
• Email: support@apexcodes.shop